General

What is YES Rewardz?

Yes Rewardz is an exclusive loyalty program initiated by YES Bank for its valued customer. The program aims to reward customers with Yes Points which can be accumulated through select transaction on YES Bank Debit Card or NetBanking. Additionally, Yes Points can be earned for the following activities:

  1. NetBanking Activation
  2. E-Statement Request
  3. Recurring Deposit Booking above Rs. 1000. (On booking only, once in a month.)
  4. Auto Bill Payer Registration
  5. Ecommerce Transactions on NetBanking

*All transactions, registrations, requests initiated after 1st August 2014 will be awarded points.

What are the benefits of Yes Rewardz?

Use Debit Card or NetBanking for shopping, dining, paying bills and more.

Get 1 Yes Point on every Rs. 200 spent on Debit Card transactions and up to 10 points on each NetBanking transaction.

Redeem your Yes Points on wide range of merchandise, air tickets, mobile/DTH recharge, & more.

How do I become a YES Rewardz member?

All YES Bank customers are auto enrolled as members on to Yes Rewardz. However to view your points and redeem, please activate your account.

How do I activate my account?

You can activate your account by visiting https://yesrewardz.com/ and then by clicking on the “Register” button. You will have to provide your Customer ID associated with the bank to activate your Yes Rewardz account.

Can I join YES Rewardz if I live outside India but I am an Indian citizen?

As long as you have a valid YES Bank Customer ID, you can join Yes Rewardz.

Is YES Rewardz open for Non- Indian citizens?

Yes, if you hold a YES Bank account, you automatically become a member of Yes Rewardz.

What is the postal address to write to YES Rewardz?

Chhibber House, 2nd Floor,
Sakinaka Junction, Andheri-Kurla Road,
Andheri (East), Mumbai – 400072, India

What is the session Logout time?

The session logout time is 15 minutes.

My account

How can I check my YES Rewardz?

Please visit the My Account page to check your Yes Points. Your Yes Points are also mentioned on the top left corner of this web page after you have logged in.

What is the Customer Care number for YES Rewardz?

The Yes Rewardz Customer Care number is 1800 1200 (for non-credit card related points)

What if I am not able to log in?

If you are not able to log in, please follow these simple steps:

  1. Refresh the web page by either hitting the F5 key or the refresh button on the tools menu.
  2. If you do not get the web page again, press CTRL+ F5 and try again.
  3. If you are still not getting the web page, please make sure the web address or URL is https://yesrewardz.com/ and your internet connection is working.
How do I unsubscribe?

You are automatically enrolled in the Yes Rewardz program if you are a YES Bank customer. However, if you do not want to subscribe to the program, you can choose not to register your membership. If you have activated your membership and would like to unsubscribe, please call our customer care centre and we would be happy to help you.

I'm receiving a 'Page Unavailable' message when trying to activate. What should I do?

Please refresh your page and also check your internet connection. Also please check your email inbox as a verification email/sms would be sent to you with your account information.

I've forgotten my password, what do I do?

Click on the 'Forgot Password' link and enter your User ID. Your password reset link will be sent to your registered e-mail account.

How do I change my password?

Log in to your account and click on the "Change Password" link. You can change your password then and there. Keep your old password handy and do not forget to reconfirm the new password.

Accruals

How do I earn YES Rewardz?

Points will be awarded for following transactions:

  • Debit Card usage:

    1 point will be awarded for every Rs.200 spent

  • Retail Net Banking transactions:

    • 100 points on first NetBanking Login
    • 50 points on registration of e-statements
    • 25 points on booking of first recurring deposit every month
    • 50 points on each Auto Bill Pay registration
    • Points on Ecommerce transactions
      • 5 points for every transaction between Rs. 200 and Rs. 1000
      • 10 points for every transaction >=Rs. 1000
Where can I earn Yes Rewardz Points?

You can earn Yes Points anywhere in India and overseas by making payments using your Debit Card or NetBanking.

What is the validity period of Yes Rewardz Points?

Yes Points awarded by the bank are valid for a period of 36 months or 3 years excluding the month of accrual. Additional points earned at Partner Stores are valid for a period of 12 months or 1 year excluding the month of accrual.

What is the value of 1 YES Point?

Value of 1 Yes Point = Rs. 0.25

When will I get my bonus points?

You will get your bonus points at the beginning of the next month.

Redemption

How do I redeem my YES Points?

You can redeem your Yes Points for thousands of merchandise items, movie, bus, hotel, air tickets, mobile/DTH recharge & more. To redeem log on to www.YESRewardz.com or call Yes Rewardz customer care at 1800 1200 (for non-credit card related points).
(Monday to Sunday (9 AM to 9 PM))

Can I combine Yes Points and cash for redemption?

Yes! For flight, hotel, mobile, DTH recharge and merchandise bookings this option is available.

Why has not been my reward delivered as yet?

Please verify that the date mentioned on the copy of the Redemption Receipt. All rewards will reach you within the delivery time specified on the website. If it has exceeded 5 days since the date mentioned on your Redemption Receipt copy, please call Yes Rewardz customer care at 1800 1200 (for non-credit card related points).

My computer/ the site/ the application crashed just when I was redeeming?

Please restart your computer/ Log in to web page and check 'My Request' page. If the redemption request is complete, it will reflect under "My Account".

Do I need any minimum number of points for redemption?

No, you don’t need to have any minimum number points in your account before you can begin redeeming your points. You can redeem as many points as you wish for merchandise and services on https://yesrewardz.com/.

Do I need to log onto my account to redeem my points?

Yes, to redeem your points, you need to register yourself on https://yesrewardz.com/ and log in.

Flight Booking

Can I book both international and domestic flights?

Yes, you can book domestic as well as international flights on https://yesrewardz.com/.

Can I redeem YES Points for more than one passenger?

Yes, you can redeem Yes Points for up to 6 passengers at any given point of time.

Can I book tickets for infants on YES Rewardz?

Yes, you can book one infant per adult on Yes Rewardz. The age of infant must be below 24 months on the date of travel. Make sure you carry valid proof-of-age documents at the time of check-in. The infant is not awarded a seat on the flight and has to travel with the accompanying adult.

What's an e-ticket?

An e-ticket (electronic ticket) is a paperless electronic document with a unique confirmation number that replaces the hassles of a paper ticket. When you purchase an e-ticket, we email it to you within 30 minutes of your booking. Simply print it out and bring it with you - along with a valid photo ID - to the airline counter when checking in for your flight.

I entered my payment details and hit submit - and all I got was a blank screen! I got charged but don't have an e-ticket. What now?

We're really sorry for the inconvenience. In some rare cases, we do not receive the response from the payment gateway on confirmation of payment. In such cases, we would automatically refund the amount charged to your debit card within 15 days. We suggest that in such cases, you book your trip again.

I did a search for flight tickets and selected my flight. However, after providing the passenger details, I see that the fares have increased. Why?

The airline fares are dynamic in nature and are based on availability of the seats on the particular flight. There are always chances that the seats selected by you may get sold by the time you complete your booking. Therefore, to minimize the chances of booking failures, we check the availability of the seats before you proceed with the payment. If you find that the fare has increased at this step, you have the option of going ahead with the booking or refreshing the search.

How do I know my reservation was booked?

We'll send you an SMS (to Indian numbers only) and an e-mail to confirm your flight booking.

Can I redeem YES Points to gift an Airline ticket(s)?

Yes, you can easily gift airline tickets to friends/family. However, you need to make the booking in the name of passenger(s) who would be travelling. Please note that air tickets are non-transferable.

What is the minimum timeframe within which I need to redeem before I fly?

There is no minimum timeframe for redeeming your Yes Points. You can redeem your Yes Points for a flight departing on the same day.

How do I get a boarding pass for an e-ticket?

You can check-in in three ways. Some of the airlines provide a web check-in facility, where you can select your seat and print your boarding pass online. If you use this facility, you will have to approach the check-in counter to drop your baggage.

You can also check-in using Tele check-in service provided by some of the airlines. In such cases, you will have to present your ticket and ID proof at Airline check-in counter for issuance of boarding card and for baggage drop. Alternatively, you can check-in physically at the airport counters of the airline by presenting your ticket and ID proof.

Do I have to show my e-ticket confirmation email at the airline check-in counter?

Yes, you do. Some airports don’t allow you to enter without a printout of your e-ticket, so be sure to carry one with you. If you've forgotten to carry your e-ticket printout, you can contact the airline ticketing counters at the airport to issue a duplicate itinerary receipt.

Do you issue paper tickets?

No, we do not issue paper ticket.

Do I have to show ID proof at the time of check-in?

Yes. The airline and airport authorities may or may not check your ID proof but we strongly recommend that you carry a government-issued photo-ID proof with you whenever you fly.

How do I find out my baggage limit?

Please contact the airline directly or visit their website for accurate details regarding baggage limit.

I've booked my tickets but need to add my child’s tickets to my booking. How do I do it?

Sorry! We do not allow child below 12 years to be booked individually. Please contact your airline to create the booking of child directly with them.

I misspelled my name while booking a ticket. How do I get it changed?

You can call us to check if the airline with which you've booked the tickets entertains change-of-name requests. Most of them do, and we can pass on your request. However, if the airline doesn’t allow it, you’ll have to cancel and re-book the ticket. A name change fee may be applicable in case of certain airlines.

I selected the wrong prefix (Mr. /Mrs.) to a passenger's name while booking. How can I get this changed?

Just call Yes Rewardz Customer Care at 1800 1200 (for non-credit card related points). Give your Booking Ref No. We'll find out if your airline supports title change and if it does, we'll pass on your details to them. If the airline doesn’t allow title change, you'll have to cancel and then re-book the ticket with the correct title.

I'm taking a connecting flight. Will I need to change terminals?

In most cases, you will need to change terminals in order to board your connecting flight. Often the terminals are quite distant from each other and you'll need to set aside some extra time to walk from one terminal to another.

Please make it a point to enquire about your terminal as soon as you arrive at the airport, since gate numbers and terminals can change at the last moment.

In that case I'm worried that I won't have enough time and miss my connecting flight?

If you're concerned that you may not have enough time between your flights, please contact Yes Rewardz Customer Care at 1800 1200 (for non-credit card related points). They’ll tell you the duration of your transit and how long it will take you to go from one terminal to another.

Can I book international tickets for infants on YES Rewardz?

Yes, you can book tickets for infants and children on Yes Rewardz. However, we do not yet book tickets for unaccompanied minors. When booking international flights for infants, please keep these points in mind:

Every passenger (including infants and minors) requires a valid passport. Infants and children must be accompanied by an adult at least 18 years old. You can book no more than one infant (under 2 years) per adult. But one adult can fly with a child and an infant.

The infant must be under 24 months of age while travelling the outbound sector to qualify for an infant fare.

Can I book a seat on an international flight for an infant?

As a child under 2 years of age does not legally require a seat to fly, it's really up to you to decide whether the infant should have a seat or no. Which is the reason why the cost of a ticket for an infant is different from the cost of a ticket for a child who is more than 2 years old (children over the age of 2, however, must have their own seat). To book a seat for an infant, please select child at the time of search and the cost will be provided.

How much baggage can I carry?

Cabin and checked-in baggage limit varies from airline to airline. Some airlines have baggage weight restrictions and others have a specific number of pieces permitted. Please note that restrictions on baggage apply to both checked-in bags as well as cabin baggage. Often, you’ll be asked to pay for any checked-in luggage that exceeds the weight permitted. Cabin luggage that exceeds the weight limit is not permitted and will have to be checked in. Please check with your airline.

Can I book a special meal through YES Rewardz?

Sorry, Yes Rewardz website currently does not support this feature. Please contact the airline directly.

Can YES Rewardz arrange for wheelchairs?

Sorry, Yes Rewardz website currently does not support this feature. Please contact the airline directly.

Do I get miles on my FFP as well if I book a ticket on YES Rewardz portal?

Yes. You get points on your FFP in addition to the Yes Points that you earn on booking through your Yes Credit card or Debit Card. Please contact your airline with your frequent flier number and flight details to ensure you get your airline FFP miles.

How can I cancel my redemption for the flight ticket?

If you have registered with Yes Rewardz, then login to your account with your Yes Rewardz account credentials. After you successfully login, go to “Redeemed Yes Points” tab to view your bookings. Click on the link associated with the respective booking you would like to cancel and click on “Cancel” button in the popup. Currently, cancellations are not permitted for flights redeemed through Yes Points only.

What happens if my flight is cancelled or delayed?

You will need to check with the airline with which you have booked your seat(s). Delays/cancellations are governed by the respective airline policies.

The flight I booked was cancelled by the airline. How do I get my money back?

Normally the airline would try to accommodate you on an alternative flight in case of a flight cancellation.

We strongly recommend that you let us know immediately in case of a flight cancellation by the airline, where you have not been provided an alternative option. The refund generally takes 7 to 15 days for Revenue bookings and 20 working days for Redemption booking (from the day we find out about the cancellation) to get processed. In cases of flight cancellation, the refund process can take about two additional weeks.

What are the cancellation charges?

For Revenue bookings, the cancellation charges depend on the airline, sector, class of booking, and time of cancellation. To know what’s applicable in your case, check the fare rules mentioned on the booking page when you’re making your reservation (in case you missed it then, you can always go back to your Yes Rewardz Account and check out your trips pages). Apart from the cancellation charges levied by the airline, Yes Rewardz charges a cancellation fee of Rs 300 per passenger per sector. You can also refer to the Booking receipt T&C’s section for detailed information on modification and cancellation of bookings.

If I need to cancel my flight, what’s the latest I can do this by?

From the Yes Rewardz website or our customer service, you can cancel your flight no later than 6 hours before the time of departure. If it’s later than 6 hours, you need to contact the airline directly for cancellation.

How will I get my money back after a cancellation?

For Revenue bookings, we will credit the money after adjusting for cancellation charges, back to your YES Bank account in 15 working days’ time. For Redemption booking, Points once redeemed cannot be refunded.

How long does it take to process a refund?

We usually process the refund within 7 working days of cancellation. However, it may take slightly longer to reflect in your account statement depending upon your bank. We’ve noticed that it takes about 15 working days for most refunds to hit their respective accounts.

It has been 3 weeks since I cancelled my booking and I still haven’t received my refund. Help?

We’re extremely sorry for the inconvenience caused to you. Please contact Yes Rewardz customer care by calling 1800 1200 (for non-credit card related points).

I booked my flights on Yes Rewardz but then cancelled them by directly contacting the airline. How do I claim my refund?

We strongly recommend that you let us know immediately after cancelling directly with the airline. The refund generally takes 7 to 15 days for Revenue bookings (from the day we find out about the cancellation) to get processed.

How do I make changes to a flight reservation?

For all bookings, we treat modifications as cancellations and new bookings. So, you’ll have to cancel your existing booking and make a new one.

Bus Booking

Can I redeem YES Points for more than one passenger?

Yes, you can redeem Yes Points for up to 6 passengers at any given time.

Can I redeem YES Points to gift bus ticket(s)?

Yes, you can easily gift bus tickets to friends/family. However, you need to make the booking in the name of the passenger(s) who would be travelling. Bus tickets are non-transferable.

Is there a minimum time frame within which I need to redeem and book before the journey?

No, you can book any time before your journey. However it is advisable to plan your reservation at least 24 hours prior to departure.

Can I cancel/modify my booking for the bus ticket?

Once booked, the bus tickets are non-refundable, non-changeable, and non-transferable.

If my bus is not operating or is delayed, what do I do?

You need to check with the bus operator with whom you have booked your seat(s). Delays/cancellations are governed by the respective bus operator policies.

How can I get my bus tickets in my hand if I were to redeem my YES Points online?

After completion of your transaction, you can directly print your tickets by clicking on the 'Print Ticket' link provided on the 'Redemption Request Confirmation' page. Please carry this print-out with you when travelling. Also, please ensure that you carry a valid photo ID, which states your Date of Birth as provided while making the booking request on the internet.

Will I be eligible for any refunds should I miss the bus?

No, you will not be eligible for any refund in this case.

How much luggage can I carry? What is my luggage allowance?

The luggage restrictions vary from operator to operator. On an average 20 kg per person is the usual allowance. Luggage being carried for commercial purposes will be charged separately.

Merchandise

How many days will it take to get my reward merchandise delivered?

Your reward merchandise will be delivered within 30 working days.

What if the product reaches my mentioned delivery address when I am away or not available?

Should this occur, we will attempt to deliver the product on the next business day once again. Kindly assure your availability.

What should I do if I want to change my delivery address?

Please call our Customer Care on 1800 1200 (for non-credit card related points) in order to have the delivery address changed. This change of address will only be possible if you request for it at the end of the same business day on which you have placed your redemption request.

What should I do if the reward merchandise delivered to me is not what I had ordered for?

In that case, please call and report the same to Customer Care on 1800 1200 (for non-credit card related points) within one business day of the delivery of the product.

What should I do if the reward merchandise is found to be damaged or defective?

If this happens under any unfortunate circumstance, please call Customer Care on 1800 1200 (for non-credit card related points) within one business day from the delivery of the product and report the same. The article shall be replaced.

What should I do if I ordered the wrong item?

Please call our Customer Care on 1800 1200 (for non-credit card related points) before your redemption request is processed in order to change or cancel your redemption order.

Mobile/DTH Recharge

Is Mobile/DTH Recharge offered on YES Rewardz Online Portal?

Yes, Yes Rewardz allows its customers to recharge their pre-paid mobile phone or their DTH account using their Yes Debit Card and/or redeem their Yes Points if he wishes to.

Why is my recharge request not going through?

A request can be invalid on account of the following reasons:

  1. Invalid subscriber ID/mobile number.
  2. Using a post-paid mobile number instead of pre-paid.
  3. Subscriber ID/mobile number which does not pertain to the list of mentioned operators.
  4. Incorrect/unacceptable recharge value.
What if I do not get any confirmation message from the operator?

Once the recharge is completed, you will receive a confirmation message from the operator as well as a mail from https://yesrewardz.com/. In case of non-receipt of confirmation message, please check the talk-time/viewing limit of your mobile phone/DTH service. If the account balance does not increase, please contact our customer service desk with the details of mobile number, time and date of recharge, recharge amount & the Order ID mentioned on your receipt. You can register a complaint with our customer service desk on 1800 1200 (for non-credit card related points) within 15 days from the date of your recharge. No complaint can be registered after 15 days.

Hotel Booking

Can more than two adults stay in one room?

Most hotels allow additional guests to stay in a room for an extra charge as long as the room doesn't exceed the maximum number of guests allowed per room. If you book a room that cannot accommodate your group, the hotel may cancel your reservation or require that you book additional rooms. If you have doubts, check directly with your hotel for their extra-guest charges and the maximum number of people allowed in the room you’ve booked.

Our children will be traveling with us - do they stay for free?

When making your booking, select the number of children traveling with you from the 'Children' drop-down box. If you select just 1 child, our search will give you the price of a double room with child, not including an extra bed. If you want an extra bed in the room, you need to increase the number of persons in your search.

How do I know if my booking was successful?

We'll send you an email and SMS confirmation for your hotel booking.

Do I need to confirm my booking?

No, you don't. You can also contact the hotel directly if you prefer. However, it may take upto 12 hours for the booking to reflect at the hotel.

What if I don't get a confirmation at the time of booking?

If a confirmation page doesn't display once you complete your booking, check your email for a confirmation. If you don't get an email confirmation within 30 minutes, let us know at yesrewardz@yesbank.in or contact Yes Rewardz Customer Care at 1800 1200 (for non-credit card related points) and we'll send you your confirmation details.

I did not get an email confirmation. What do I do?

If you don’t receive an email after making a reservation, it could be that we have the wrong email address on file or your Internet Service Provider blocked the email thinking it was spam. Check your spam folder, just in case, and add our email address noreply@YESRewardz.com – to your address book so that it doesn’t get filtered out next time. In the meantime, contact Yes Rewardz customer Care at 1800 1200 (for non-credit card related points) so we can send you an email confirmation. Be sure to include the following information:

  1. The name the reservation was booked under
  2. The hotel name and location (city)
  3. The check–in/check–out dates
How long will it take for the hotel to get my booking information?

The time it takes for a hotel to get your booking information varies by specific hotel and arrival date. In most cases the hotel should receive the reservation information within 12 hours of the time you made your booking (except for nights and weekends when the hotel’s reservation department is closed). Please note that this doesn’t apply to bookings made for the same day.

What is my hotel’s check–in time?

Typically, the hotel check-in time is after 2:00 pm (local time). Check with your specific hotel for its exact check-in time.

Will the hotel hold my room if I'm arriving late?

Since your reservation is guaranteed with a credit card, the hotel is obliged to hold your room till 7am, the day after your planned arrival date.

What if I'm going to arrive early?

If you know you're going to arrive early at your hotel, contact our Customer Support Team. We'll do our best to accommodate your request, but it’s ultimately subject to the terms and conditions of the hotel.

How do I get a receipt or invoice for my hotel booking?

Log in to your Yes Rewardz Account with your UserID and password. Once you successfully login, go to “Transaction History” under “My Account” to view all your upcoming and completed trips. You can view/print your receipt by clicking on Booking Ref No.
 
In case you do not want to log in, you can retrieve your booking details from the “Manage Bookings” section on the Home Page. You will need to provide your Booking ID and your email address given at the time of booking to retrieve your booking details.

How do I cancel my hotel booking?

If you have registered with Yes Rewardz, then login to your account with your Yes Rewardz account credentials. After you successfully login, go to “Redeemed Yes Points” tab to view your bookings. Click on the link associated with the respective booking you would like to cancel and click on “Cancel” button in the popup. Currently, cancellations are not permitted for hotels redeemed through Yes Points only.

How do I modify a hotel booking?

Yes Rewardz treats modification of hotel bookings as cancellation with a new booking. You'll have to cancel your existing booking and make a new one. Please contact Yes Rewardz Customer Care at 1800 1200 (for non-credit card related points) for more details.